Refund policy
No Refund Policy
Thank you for shopping at The Gifts Maker. We appreciate your support and are committed to providing you with quality products and services. Please read our No Refund Policy carefully before making a purchase.
1. No Refunds on Purchases
Due to the custom nature of our products, all sales are final. Once an order has been placed and processed, we cannot offer refunds, exchanges, or cancellations.
2. Custom and Personalized Items
Our products are often customized or personalized to your specifications. As such, they are non-refundable unless the item arrives damaged or defective. Please ensure all customization details are correct at the time of purchase, as we cannot make changes once the order has been processed.
3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt. We will work with you to resolve the issue by offering a replacement or store credit. To initiate a claim, please provide:
- Your order number
- A description of the issue
- Photos of the damaged or defective item
4. Exemptions
Refunds may be considered in special circumstances at the sole discretion of The Gifts Maker. If approved, refunds will be processed using the original payment method within 14 business days.
5. Contact Us
For any questions regarding this policy or assistance with your order, please contact us at:
Email: hello@thegiftsmaker.com
Phone: +962777184599
Address: Amman, Jordan
By making a purchase on our website, you acknowledge and agree to this No Refund Policy. We appreciate your understanding and support.