Refund policy
Thank you for shopping at The Gifts Maker. We appreciate your support and are committed to providing you with quality products and services. Please read our No Refund Policy carefully before making a purchase.
1. No Refunds on Purchases
Due to the custom and curated nature of our products, all sales are final. Once an order has been placed and processed, we do not offer refunds, exchanges, or cancellations to the original payment method. Where an eligible cancellation or order change is approved before processing or preparation begins, any applicable amount will be issued as The Gifts Maker Store Credit.
2. Custom and Personalized Items
Our products are often customized or personalized to your specifications. As such, they are non-refundable unless the item arrives damaged or defective. Please ensure that all customization details are correct at the time of purchase, as we cannot make changes once order preparation has begun.
3. Order Changes Before Processing
If you request to change or remove an item before your order has been processed or preparation has begun, we may be able to accommodate the request at our discretion.
If the change results in a lower order value, the difference will be issued as The Gifts Maker Store Credit. If the change results in a higher order value, the additional amount must be paid before the order is prepared.
Once order preparation has begun, changes may no longer be possible.
4. Order Cancellation
If you wish to cancel an order, please contact us within 3 hours of placing the order. Cancellation requests are subject to the status of the order and may not be possible once order processing or preparation has begun.
If a cancellation is approved and the order has not yet been processed or prepared, the eligible amount will be issued as The Gifts Maker Store Credit and will not be refunded to the original payment method.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt. We will review the issue and, where appropriate, resolve it by offering a replacement or The Gifts Maker Store Credit.
To initiate a claim, please provide:
- Your order number
- A description of the issue
- Photos of the damaged or defective item
5. Contact Us
For any questions regarding this policy or assistance with your order, please contact us at:
Email: hello@thegiftsmaker.com
Phone: +962777184599
Address: Amman, Jordan
By making a purchase on our website, you acknowledge and agree to this Refund Policy. We appreciate your understanding and support.