Frequently Asked Questions
Answers to the most common questions about personalized gifts, delivery services, payment methods, and more.
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Do you offer same-day gift delivery in Amman?
Yes, we offer same-day gift delivery in Amman for last-minute and urgent orders. Simply place your order before 1 PM to qualify for same-day delivery.
Explore our same-day gift delivery in Amman for fast, reliable service.
How long does it take to prepare and deliver my gift?
Typically 1–2 business days for personalized items, plus delivery time depending on the location.
Can I schedule a delivery date?
Yes, you can schedule your preferred delivery date online. We’ll ensure your gift is prepared and delivered on time for birthdays, anniversaries, and special occasions.
Do you deliver gifts across Jordan?
Yes, we deliver gifts across all cities in Jordan, including Amman, Zarqa, Irbid, and more. Delivery times may vary depending on the location.
What payment methods do you accept?
We currently accept Visa and Mastercard payments via a secure payment link, as well as CliQ payments within Jordan.
Can I send gifts to Jordan from abroad?
Yes, you can easily send gifts to Jordan from abroad. Many of our customers order from overseas to surprise family and friends.
Simply place your order online, and we’ll prepare and deliver your gift across Amman and all major cities in Jordan.
Sending from abroad? Explore our Send Gifts to Jordan page.
Can I build my own gift box?
Yes, you can create your own personalized gift box by choosing the items you love and adding your own message or details.
Build your own gift box and make it truly unique.
How many items can I add to my box?
Most boxes fit 2–8 items; larger boxes are available for bigger bundles.
Shop our ready-made gift boxes or build your own gift.
How do I add names or messages?
Select an item → choose “Personalize” → add name/initials/date or a short message in the field provided.
Can I add a custom card?
Yes—add a free gift note when choosing the box, or choose a premium greeting card design for longer notes.
Can I edit my order after placing it?
We can edit orders that haven’t entered production. Contact us ASAP with your order number.
Can I return or exchange my order?
Due to the personalized nature of our products, all orders are final and cannot be returned or exchanged once processed.
How do I take care of personalized items?
Follow these care instructions to keep your personalized items looking beautiful for as long as possible.
Our designs are created using premium permanent vinyl. With proper care, they will remain vibrant and long-lasting.
The Gifts Maker Care Instructions: (In Arabic / بالعربي)
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Hand wash gently after 48 hours. Avoid strong water pressure directly on the print. |
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No harsh chemicals or alcohol-based cleaners. |
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Do not scrub or apply excessive rubbing or friction on the personalized area. |
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Keep away from extreme heat, hot surfaces, and prolonged exposure to hot weather conditions. |
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Do not leave items inside parked cars or enclosed spaces under direct sunlight. |
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Do not place personalized items in the dishwasher. |
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Do not place personalized items in the microwave. |
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Store in a cool, dry place when not in use. |
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Cold wash recommended for fabric items. |
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Turn fabric items inside out before washing. |
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Air-dry recommended. If using a dryer, choose low heat. |
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Do not iron directly on personalized prints. |
For any other inquiries regarding product care, please contact us on WhatsApp.
Still Have Questions? Contact Us!
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