Frequently Asked Questions

Answers to the most common questions about personalized gifts, delivery services, payment methods, and more.

Ordering

Where can I buy gifts in Amman?

The Gifts Maker is an online gift shop based in Amman, Jordan, offering personalized gift boxes, ready-made gifts, and Build Your Own Gift Boxes with delivery across Amman and Jordan.

Is The Gifts Maker an online gift shop?

Yes. The Gifts Maker is an online gift shop based in Amman, Jordan. You can browse our gift boxes, build your own gift, personalize selected items, and place your order online for delivery in Amman and across Jordan.

How can I send a gift to someone in Jordan from abroad?

You can order a gift from anywhere in the world through The Gifts Maker's online shop and have it delivered to family, friends, or loved ones in Jordan. Choose your gift, add personalization if available, enter the recipient's Jordan delivery details, and complete your payment online.

Can I order a gift from outside Jordan?

Yes. You can order online from anywhere in the world and have your gift delivered to family and friends in Jordan. We regularly serve customers ordering from abroad, including for birthdays, anniversaries, and other special occasions.

What are the best gifts to send to Jordan?

Popular gifts to send to Jordan include personalized gift boxes, ready-made gift boxes, birthday gifts, anniversary gifts, gifts for women and men, and Build Your Own Gift Boxes. The Gifts Maker offers gift delivery in Amman and across Jordan.

Can I pay from outside Jordan?

Yes. Customers ordering from outside Jordan can place their order online and pay using the available international payment options at checkout.

Can I edit my order after placing it?

We can edit orders that haven’t entered production. Contact us as soon as possible with your order number.

Can I send a gift without revealing the sender's name (anonymously)?

Yes. We do not share the sender's name or personal information with the gift recipient unless the sender specifically asks us to.

Do you send an invoice with the gift?

No. We do not include invoices, receipts, or pricing information inside the gift package. The gift recipient will not see the order value or payment details.

Build & Personalization

Can I build my own gift box?

Yes, you can create your own personalized gift box by choosing the items you love and adding your own message or details.

Build your own gift box and make it truly unique.

How many items can I add to my box?

Most boxes fit 2–8 items; larger boxes are available for bigger bundles.

Shop our ready-made gift boxes or build your own gift.

Can I choose exactly what goes into my gift box?

Yes. With our Build Your Own Gift Box option, you can choose the items you want, add personalization where available, and create a gift that is tailored to the recipient.

Can I personalize my gift?

Yes. Selected products can be personalized with names, initials, dates, or short messages. Available personalization options vary by product and are shown on the product page.

Can I add a custom card?

Yes—add a free gift note when choosing the box, or choose a premium greeting card design for longer notes.

Do you offer personalized gifts for men and women?

Yes. We offer personalized and ready-made gifts for women and men, as well as gifts for birthdays, anniversaries, graduations, weddings, and other special occasions.

Delivery

Can I send a gift to Jordan from the USA, UAE, or another country?

Yes. Customers in the USA, UAE, and other countries can order online from The Gifts Maker and send gifts to recipients in Jordan. International customers can pay using the available payment options at checkout.

Do you offer same-day gift delivery in Amman?

Yes, we offer same-day gift delivery in Amman for last-minute and urgent orders. Simply place your order before 1 PM to qualify for same-day delivery.

Explore our same-day gift delivery in Amman for fast, reliable service.

How long does it take to prepare and deliver my gift?

Typically 1–2 business days for personalized items, plus delivery time depending on the location.

Can I schedule a delivery date?

Yes, you can schedule your preferred delivery date online. We’ll ensure your gift is prepared and delivered on time for birthdays, anniversaries, and special occasions.

Do you deliver gifts across Jordan?

Yes, The Gifts Maker delivers gifts across all cities in Jordan, including Amman, Zarqa, Irbid, and more. Delivery times may vary depending on the location.

How much does gift delivery cost?

Delivery inside Amman is 3 JOD. Delivery to other governorates in Jordan is 5 JOD. Delivery times vary depending on the destination.

Do you contact the gift recipient to arrange delivery?

Yes, we contact the gift recipient to arrange a convenient delivery time and location.

To help preserve the surprise and provide the best delivery experience, we usually follow these steps:

Contact: Our delivery company contacts the recipient by phone or WhatsApp to confirm their availability and arrange the delivery.
Keeping the surprise: We do not mention the contents or details of the gift. We simply let the recipient know that there is a package or delivery in their name.
Changing the delivery location: If the recipient would prefer to receive the gift at another location, such as their workplace instead of their home, we can coordinate this with them directly.

Special Requests

Can I request a gift that isn't available on the website?

Yes. If you have a specific gift idea or are looking for an item that isn't available in our online shop, you can use our Private Gift Concierge service. We'll review your request and help source suitable items from sellers in Jordan.

Payments & Policies

What payment methods do you accept?

We accept American Express, Apple Pay, Discover, Google Pay, JCB, Mastercard, and Visa through our secure direct payment gateway. We also offer payment by secure payment link, and customers in Jordan can pay using CliQ.

How long do I have to complete payment after placing my order?

For orders requiring a payment link or CliQ, payment must be completed within 2 hours of receiving the payment link / Alias Name. If payment is not completed within this period, the order may be cancelled.

Can I pay by card from outside Jordan?

Yes. Customers ordering from outside Jordan can pay using the available cards and digital payment options through our secure direct payment gateway. We also offer secure payment links.

Do you offer cash on delivery?

No. We currently do not offer cash on delivery. Orders can be paid through our secure direct payment gateway, secure payment link, or CliQ for customers in Jordan.

Is it safe to pay online?

Yes. Online payments are processed through secure payment methods. We accept major payment options through our secure payment system, and customers in Jordan can also pay using CliQ.

Can I return or exchange my order?

Due to the personalized nature of our products, all orders are final and cannot be returned or exchanged once processed.

How can I contact The Gifts Maker about my order?

You can contact us through WhatsApp or email. If you're contacting us about an existing order, please include your order number so we can assist you more quickly.

Product Care

How do I take care of personalized items?

Care instructions vary by product. We recommend following the care instructions provided with your personalized item and avoiding harsh chemicals, excessive heat, or prolonged soaking.

Follow these care instructions to keep your personalized items looking beautiful for as long as possible.

Our designs are created using premium permanent vinyl. With proper care, they will remain vibrant and long-lasting.

The Gifts Maker Care Instructions: (In Arabic / بالعربي)

	Hand wash gently after 48 hours. Avoid strong water pressure directly on the print.
	No harsh chemicals or alcohol-based cleaners.
	Do not scrub or apply excessive rubbing or friction on the personalized area.
	Keep away from extreme heat, hot surfaces, and prolonged exposure to hot weather conditions.
	Do not leave items inside parked cars or enclosed spaces under direct sunlight.
	Do not place personalized items in the dishwasher.
	Do not place personalized items in the microwave.
	Store in a cool, dry place when not in use.
	Cold wash recommended for fabric items.
	Turn fabric items inside out before washing.
	Air-dry recommended. If using a dryer, choose low heat.
	Do not iron directly on personalized prints.